Terms and conditions

 

Rates
Rates may change without notice and may vary for special events.

Resevations
Reservations are made after receiving full payment.

Contactless self check-in
Instructions will be send directly to the guest.
Check-in time on the day of arrival from 14:00.
Check-out time on the day of departure at 11:00.

Special requests
Please note that all special requests (extra bed, extra bed linen, extra towels, breakfast box, ...) are subject to availability and additional charges may apply.

Noise disturbance
Due to the fact that The Collector's House in located in the city center, it is required that guests, particularly those in groups are respective in regards to noise during the evenings.

Parties
No parties are allowed at the premises.

Airbnb / Booking.com
If the reservation is made via an online booking platform, please check their website for the policies.

Cancellation policy
In case your plans change, ensure to inform us directly at least 72hours prior to arrival to get a voucher of the full amount of the reservation.
If not, the guest shall not receive a voucher.

Refund policy
The guest shall not be refunded, but receive a voucher worth the amount of the reservation. The voucher will be valid until 1 year after cancellation. 

No show
In case of no-show, the total amount of the reservation will be charged.