Prices
Prices are in Euro and may change without notice and vary for special events or holidays.

Reservations
Antwerp:
To make a reservation we ask for a full pre-payment. Once we confirm the availability, we will send you an invoice. Once the payment of the total amount is received, the reservation is final, the dates are blocked and we will send a confirmation email with check-in information.

Andalusia:
To make a reservation we ask for a deposit of 50% of the total amount and the remaining 50% needs to be paid two months before arrival. Once the deposit is received, the reservation is final, the dates are blocked and we will send a confirmation email with check-in information.

The usage of the accommodations is limited to the number of guests specified in the booking conditions. Extra people are not allowed in the accommodations unless authorised by us ahead or their visit.

Contactless self check-in
Instructions will be send directly to the guest. Check-in and out times should be respected.

Special requests
Please note that all special requests (extra bed, extra bed linen, extra towels, breakfast box, ...) are subject to availability and additional charges will apply.

Noise disturbance
It is required that guests, particularly those in groups, are respective in regards to noise during the evenings.
No noise or music allowed after 10PM.

Parties
No parties are allowed at the premises.

Cancellation policy
In case your plans change, ensure to inform us directly at least 72 hours prior to arrival.
If the reservation is made via an online booking platform (Airbnb / Booking / Nice2Stay), please check their website for the policies.

Refund policy
Often, unfortunately, we are abused by unfounded complaints to get a refund. We cannot respond to refund requests once checked in and the accommodation is occupied.
If the reservation is made via an online booking platform (Airbnb / Booking / Nice2Stay), please check their website for the policies.

No show
In case of no-show, the total amount of the reservation will be charged.

Property damage
Please note that guests will be held responsible for any loss or damage to The Collector’s House property caused by themselves, their guests, or any person for whom they are responsible.

Responsibility
Guests are responsible for their items in the house and need to ensure everything is in the exact same condition as when they arrived. The Collector’s House can not be held responsible for loss or damage to private property of guests.

Swimming pool
The swimming pool had no surveillance. Please be aware that it is the guests’ responsibility to ensure the safety of children. Diving or jumping in the pool is prohibited.

Smoking
Smoking is not allowed in all our accommodations. It is only permitted outside the house with exclusive use of an ashtray.
Especially in Andalusia there is a high possibility of causing a fire that guests will be responsible for. Please pay attention to our precious nature.

Accessibility
To reach the accommodations you have to use the stairs. There is no elevator available on the properties.

Liability disclaimer
The Collector’s House and its owners shall not assume liability for any illness, injury or death to persons visiting the properties nor for any other incident of any nature involving any client(s) while they are on the property, nor while travelling to or from the properties. The Collector’s House cannot be held responsible for loss or damage to private property, however it may be caused.